Custom AI automation for operations-heavy UK businesses. Hospitality, logistics, professional services — built by someone who spent a decade managing multi-site operations, not selling software.
You're spending 15 hours a week on admin that doesn't win a single customer, deliver a single order, or generate a single pound.
Employer NI, pension, compliance — every new hire costs £35k+ for a £25k role. The numbers don't work for most SMEs.
Booking confirmations, inquiry responses, supplier orders, staff scheduling. It never stops and you're the bottleneck.
You can't take on more clients, more orders, or more locations when half your week is admin instead of running the business.
| Time | Before | After |
|---|---|---|
| 07:00 | Arrive to clear overnight emails | — |
| 07:45 | Still responding to enquiries manually | — |
| 08:00 | Chase stock shortages | Arrive. Check dashboard for flagged items. |
| 08:10 | — | Overnight enquiries already handled |
| 10:30 | Supplier voicemails, follow-up later | Supplier orders confirmed automatically |
| 14:00 | Update schedules after a callout | Team notified via SMS |
| 15:30 | Pull together reports for the week | Reports compiled and sent at 9am |
| 17:00 | Send confirmation messages for tomorrow | Leave. Run your business. |
| 20:00 | Finally leave after finishing admin | — |
We map your processes, identify every automation opportunity, and create a detailed implementation plan.
I build your automation exactly to the spec we agreed. No scope creep, no surprises, no account managers in between.
AI handles enquiries, bookings, and reviews around the clock. Responds in your voice, understands context, escalates anything complex to you. Works across email, web chat, and messaging.
A booking enquiry comes in at 10pm — party of 8, Saturday, one coeliac. Instead of sitting in your inbox until morning, it gets read, checked against availability, and responded to in minutes. The customer confirms before they try somewhere else. Review responses drafted in your tone across Google and TripAdvisor — you approve with a tap.
Reservation handling · Dietary/allergen capture · Guest communication · Enquiry-to-quote for caterers · Review monitoring
Staff scheduling, inventory tracking, supplier ordering, delivery verification. The repetitive processes that eat your team's time — automated to your exact workflow.
Your rota gets drafted automatically — pulling in bookings, staff availability, and your labour budget to produce a schedule in minutes instead of the Sunday-night spreadsheet session. Stock orders trigger themselves when you hit par levels, go to the right supplier, and confirm without you lifting a finger.
Rota automation · Stock ordering on par levels · Delivery verification (barcode/QR) · Multi-site reconciliation · Prep/bake list automation
Automated reporting on the metrics that matter. Sentiment monitoring. Supplier spend analysis. Trends and anomalies flagged before they become problems.
Your weekly report compiles and sends itself — covers, revenue per head, staff costs, waste, supplier spend — without anyone touching a spreadsheet. Anomalies get flagged automatically: food cost creeping up at one site, a supplier charging more than last month, a spike in negative review sentiment.
Automated reporting from POS/booking data · Multi-site dashboards · Supplier price anomaly detection · Waste monitoring · Review sentiment tracking · OTA monitoring
University of St Andrews research found small firms using AI achieve productivity gains between 27% and 133%, with service-sector businesses seeing particularly strong results.
I spent 10+ years in operations management — running multi-site logistics, building departments from scratch, managing teams, and optimising processes in high-pressure, time-poor environments.
I didn't come from tech. I came from the operational chaos that service businesses deal with every day. When I saw the same problems recurring — manual stock tracking, inconsistent communication across sites, hours lost to admin that followed predictable patterns — I taught myself to code and built custom automation systems to fix them.
That meant barcode-based delivery verification so drivers could confirm drops without a phone call. Automated stock alerts that flagged low levels before anyone had to chase. Centralised reporting that compiled itself instead of eating a manager's morning. Route planning tools that factored in delivery windows and load capacity. Real systems, built for the real daily grind — not theoretical dashboards nobody uses.
The difference now is that the technology has caught up. What took months to build in Python can now be delivered in weeks using AI agents, API integrations, and modern automation platforms. The operational knowledge hasn't changed — I still know where the real bottlenecks are. The tools are just better.
My background is deepest in hospitality and logistics, but the problems I solve — admin overload, manual processes, scheduling chaos, communication bottlenecks — exist across every operations-heavy SME. If your team is spending hours on work that should run itself, we should talk.
Book a free call. We'll map where your hours go and I'll tell you honestly whether automation makes sense for your business.
Or get in touch directly:
stuart@onthehillai.co.uk
07840 924 978