Last updated: March 2026
These Terms of Service (“Terms”) govern your use of the On The Hill AI website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our website or services.
On The Hill AI provides custom AI automation services for UK businesses, including:
Engagements typically begin with a Discovery phase (£1,500 fixed) which includes process mapping, automation opportunity identification, and a fixed-price implementation quote. You keep the Discovery deliverables regardless of whether you proceed to implementation.
Implementation involves building, testing, deploying, and handing over your custom automation systems. Timelines typically range from 2–6 weeks depending on complexity. Specific timelines and scope will be outlined in your proposal.
All automation solutions are custom-built for your specific business needs. We do not provide off-the-shelf software products.
Discovery is priced at £1,500. Implementation ranges from £3,000–£20,000 depending on scope and complexity. Exact pricing will be provided in your proposal.
The following are not included in our service fees and are the client’s responsibility:
To ensure successful project delivery, clients agree to:
Upon full payment, you own the custom automation solutions we build specifically for your business. There are no ongoing licence fees or lock-in.
On The Hill AI retains ownership of our proprietary methodologies and processes, reusable code libraries and frameworks, and any tools or systems not specifically built for your project.
You retain all rights to your business data, customer information, and proprietary business processes.
Both parties agree to keep confidential information private and secure, use it only for the purposes of the engagement, and not disclose it to third parties without consent. Confidential information includes business processes, customer data, pricing, strategies, and technical implementations.
Our handling of your data is governed by our Privacy Policy. We are committed to compliance with UK GDPR and Data Protection Act 2018, implementing appropriate technical and organisational security measures, processing data only as necessary to provide our services, and maintaining confidentiality of client data.
We warrant that services will be performed with reasonable skill and care, we have the necessary expertise to deliver the agreed services, and delivered solutions will substantially conform to agreed specifications.
To the extent permitted by law: services are provided without warranties beyond those explicitly stated; we do not guarantee specific business outcomes, ROI, or performance metrics; we are not responsible for third-party service performance; and AI and automation performance may vary based on data quality and external factors.
Our total liability to you for any claims arising from our services shall not exceed the total fees paid by you for the specific services giving rise to the claim.
We shall not be liable for loss of profits, revenue, or business opportunities; loss of data (beyond our reasonable efforts to prevent); indirect, consequential, or punitive damages; or damages arising from your misuse of delivered solutions.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law.
You agree to indemnify and hold On The Hill AI harmless from claims arising from your use of delivered automation solutions, your violation of applicable laws or regulations, your violation of third-party rights, or content you provide that infringes intellectual property rights.
Individual projects conclude upon delivery and acceptance of the agreed scope of work.
You may terminate a project at any time by providing written notice. You will be responsible for payment for all work completed to date and any non-refundable expenses incurred.
We may terminate if you fail to make payment when due, you breach these Terms, or you fail to provide necessary cooperation or information.
Upon termination, outstanding payments become immediately due, we will deliver work completed to date (upon payment), and confidentiality obligations survive termination.
Unless otherwise agreed in writing, post-delivery support is provided on a reasonable efforts basis. Major modifications or enhancements are subject to separate agreements. We may offer ongoing support packages at additional cost.
We reserve the right to modify our service offerings, update our processes and methodologies, and change our pricing for future engagements. Changes do not affect existing signed agreements.
We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions or regulations, internet or telecommunications failures, and third-party service outages.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor entity.
These Terms, along with any signed service agreement and our Privacy Policy, constitute the entire agreement between you and On The Hill AI regarding our services.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
In the event of a dispute, we encourage informal resolution through direct communication. If informal resolution fails, both parties agree to attempt mediation before pursuing litigation.
We may update these Terms from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance. Material changes will be communicated via email to active clients.
For questions about these Terms, please contact us:
By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.