Privacy Policy

1. Introduction

On The Hill AI (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Fill out our contact form (name, email, business name, message content)
• Email us directly
• Engage our services as a client
• Subscribe to updates or newsletters (if applicable)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

2.3 Client Data

When providing our automation services, we may collect and process:

• Business contact information
• Customer communication data for automation purposes
• Operational data necessary to build custom automation solutions

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Deliver our AI automation services
• Analyse and improve our services
• Send service-related communications
• Comply with legal obligations
• Prevent fraud and maintain security

4. Data Storage and Security

4.1 How We Store Data

We store data using:

• Secure cloud infrastructure with industry-standard encryption
• Access controls limiting data access to authorised personnel only
• Regular security assessments and updates

4.2 Data Retention

We retain your information for as long as you are an active client, it is necessary to provide you with services, or it is required by law or for legitimate business purposes. When data is no longer needed, it is securely deleted or anonymised.

4.3 Security Measures

We implement appropriate technical and organisational measures to protect your data, including encryption of data in transit and at rest, regular security audits, access controls and authentication, and secure development practices.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

5.1 Service Providers

We may share data with trusted third-party service providers who assist us in operating our business, such as cloud hosting providers, email service providers, and analytics services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

5.3 Business Transfers

If On The Hill AI is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data becomes subject to a different privacy policy.

6. Your Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (“right to be forgotten”)
• Right to Restriction: Request limitation of processing of your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at stuart@onthehillai.co.uk.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

7.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website (if we implement analytics)

7.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., LinkedIn, Google). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries outside the UK. When we do this, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. For material changes, we will notify you by email or prominent notice on our website.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

13. Supervisory Authority

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):